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Since your move to TalkTalk, the link you use to access your old Shell Energy Broadband Webmail no longer works. Please use https://webmail2.talktalk.co.uk and make sure you save this to your favourites for future use. If you were previously a Shell Energy Broadband customer, this page will provide you with information you may need.

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If you need to get in touch with us, here are our team's mailboxes so you can contact them directly. Please note that from 1 September 2023 we will be making the following changes that will impact the way you contact us and how we communicate with you.

Attention: Please update your PingID app to the latest version by February 05, 2025. Older versions will be unpaired and blocked. Ignore if already updated. Please input your credentials.

Enter your email and we'll send a reset link to your recovery email. Don't have a recovery email on record? Don't worry, call us on 0345 172 0088 and we'll help you reset your password.

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