If you sent a package from the U.S. to a foreign country and it was missing contents, damaged, or lost, learn how you can file an international claim for the insured value of the package (if it was covered by insurance):

If you sent a package from the U.S. to a foreign country and it was missing contents, damaged, or lost, learn how you can file an international claim for the insured value of the package (if it was covered by insurance):

If you receive an international package that is damaged or has missing contents, you may file a claim immediately, but no later than 60 days from the date of mailing, and you must present the article, container, or packaging and all contents to a local Post Office.

The fastest and easiest way to file your claim is online. If you cannot file a claim on USPS.com, you can start a claim process by mail. After you file, keep all your evidence documents until the claim is resolved.

To begin an international inquiry, which could result in an international claim, please visit File an International Claim. For more information on the processes, continue using this article. Did you send an item from the US to a foreign country and it was missing contents, damaged, or lost or was it received outside the guaranteed delivery date?

To file an international claim for damage to a US-inbound package, you must file a PS Form 2855 International Claim Form at the Post Office. Be sure to bring the item, the mailing container, wrapping, packaging, and any other contents to the Post Office. To start the international inquiry process, please call 800-222-1811.

How to File a Claim. After receiving the inquiry, the Postal Service™ will determine if the article was lost or damaged. If it has been, the International Inquiry Center will send the customer a claim packet, which includes instructions explaining how the customer can file a claim and what documentation the customer must include, as noted below:

A claim is a request by a U.S. Postal Service customer for an indemnity payment that resulted from the loss, damage, or missing contents of a GXG, Priority Mail Express International, or registered item, or an insured or ordinary parcel.

To initiate a claim, call 800-222-1811. No sooner than 3 days or the scheduled date of delivery. For a list of participating countries, refer to 221.2. Only the U.S. sender can initiate an online inquiry.

Click the Help menu and select "File a Claim." Click International Shipments. Gather all the information you will need for your inquiry. Then click "Create an Inquiry." Sign into your existing usps.com account or create a new account. Enter the USPS Tracking(R) number that appears on your receipt and the destination country for the mailing inquiry.