Why They Fail and How to Succeed, featured the expertise of Arvind Gopal, VP product strategy, eGain, as he examined the 'make or break' circumstances for AI success in CX.

With Freshservice Journeys, teams across IT, HR, facilities, and other departments can use no-code workflows to build thoughtful employee experiences in key moments that matter such as onboarding, ...

Hyland, the pioneer of the Content Innovation Cloud, is launching its next-generation agentic document processing solution, designed to drive the intelligent transformation and automation of ...