In a bid to continue serving Malawians effectively, CTS Courier, the award-winning transport company recognized as the best ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional ...

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

Tyson Group, a leader in sales consulting and training, is proud to announce that it has been awarded the Bronze Stevie® ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

How do you know if your seasonal staff training program is effective? A retail LMS provides the data you need to measure the ...

Hospitality brands must match their diversity and inclusion advertisements with genuine internal processes, according to IIM ...

Sodexo Live just cut the ribbon on a brand-new, state-of-the-art lounge training center in Atlanta. The company will send ...

AI Agents or Co-Pilots should be driving a proactive engagement strategy and anticipate user needs, provide contextual recommendations, and deliver hyper-personalised support across channels.

Despite adoption plans, companies are grappling with system integration issues, a lack of training resources and frayed ...