Many companies, when planning to set up a call center, often focus solely on the software or seat prices while neglecting the overall deployment picture. When they actually begin implementation, they ...

The AI executive isn’t a piece of software; it’s a capability that blends perception, cognition and action into a proactive decision partner.

In the wave of digital transformation, intelligent customer service systems have become a core tool for enterprises to ...

Bosch Power Tools elevated efficiency and customer satisfaction through an AI-driven system, managing more than 1.5 million service tickets across 40 countries annually by enhancing routing accuracy, ...

The Right Voice Tool Doesn’t Just Answer Calls. It Scales Accountability Not long ago, I helped a regional dental network ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

There are many factors that you should consider when choosing contact center AI solutions: When you have omnichannel support, ...

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced that its unified offering, Eltropy One Platform, now features over 50 integrations ...

“Integrating Talkdeskdirectly into outbound workflows in Cheers will enable organizations to serve their patients more efficiently and improve engagement," said Sam Seering, product manager for Cheers ...

A cyberattack that shut down Georgia's SNAP call center may not have been an isolated incident.

A group of scammers based out of a Dominican call center swindled hundreds of American seniors out of more than $5 million, the U.S. Attorney’s Office for the District of Massachusetts alleged Tuesday ...