Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

Many companies, when planning to set up a call center, often focus solely on the software or seat prices while neglecting the overall deployment picture. When they actually begin implementation, they ...

The Right Voice Tool Doesn’t Just Answer Calls. It Scales Accountability Not long ago, I helped a regional dental network ...

Cisco disclosed that a threat actor was able to access Cisco.com user data stored in a CRM system, though the data is not considered to be sensitive.

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every interaction. We help you choose the best CRM for your small business based on our ...

The AI executive isn’t a piece of software; it’s a capability that blends perception, cognition and action into a proactive decision partner.

Bosch Power Tools elevated efficiency and customer satisfaction through an AI-driven system, managing more than 1.5 million service tickets across 40 countries annually by enhancing routing accuracy, ...

Best Salesforce Alternatives – CRM Features & Pricing Compared 2025 Salesforce is a huge name in CRM – but there are plenty of other alternatives you should consider in 2025.

'Cyberattack' targets SNAP call center, Georgia officials confirm The Georgia Department of Human Services contracts with third-party vendor Conduent for EBT card support, including a call center.

A cyberattack that shut down Georgia's SNAP call center may not have been an isolated incident.

Looking for Google Voice Alternatives? Compare business-ready VoIP tools based on features, pricing, scalability, and ...