With global sales losses from bad customer experiences now soaring to $3.8 trillion — a $119 billion jump from last year — businesses face higher stakes than ever in meeting consumer expectations. New ...

The Canadian automotive aftermarket showed resilience in 2024, despite ongoing challenges, according to new survey results. DesRosiers Automotive Consultants (DAC), in collaboration with the ...

A new study is warning about the risk of reflective clothing and a vehicle’s crash prevention systems. The report from the Insurance Institute for Highway Safety (IIHS) suggested that the clothing ...