Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Conversation intelligence technology can transform how organizations understand and act on customer interactions.

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.

In the realm of B2B marketing, making sales and keeping customers is more difficult than ever. In contrast to B2C businesses, ...

Starbucks has been struggling with declining sales since last year as high prices and long wait times drove customers away.

Customers of Joann, a national craft and fabric retailer for 80 years, are crying foul over a decision that as the retailer closes nearly 800 stores, it will no longer accept gift cards.

In the future, AI agents – which autonomously interact with customers – might be added to the process. Klein will also use AI assistants and agents to boost sales, for instance by accelerating ...

Dollar General's core customer base of low-income Americans are still getting hit by inflation, with retailer seeing little improvement ahead.

The restaurant industry is more chaotic than ever, making it essential for businesses to find effective ways to engage ...

Q4 2024 Management View CEO Eric Remer highlighted that Q4 2024 revenue exceeded the top end of guidance, with GAAP revenue growing by 3.3% year-over-year. Pro forma revenue growth, adjusted for the ...

Rising AI cloud provider and IPO candidate CoreWeave revealed fast-growing revenue from a “limited number of customers,” ...