Companies fail at customer-centric sales strategies when relying on assumptions instead of listening. Businesses that ...

Conversation intelligence technology can transform how organizations understand and act on customer interactions.

The restaurant industry is more chaotic than ever, making it essential for businesses to find effective ways to engage ...

In the realm of B2B marketing, making sales and keeping customers is more difficult than ever. In contrast to B2C businesses, ...

In the future, AI agents – which autonomously interact with customers – might be added to the process. Klein will also use AI assistants and agents to boost sales, for instance by accelerating ...

Dollar General's core customer base of low-income Americans are still getting hit by inflation, with retailer seeing little improvement ahead.