Many companies, when planning to set up a call center, often focus solely on the software or seat prices while neglecting the overall deployment picture. When they actually begin implementation, they ...

The AI executive isn’t a piece of software; it’s a capability that blends perception, cognition and action into a proactive decision partner.

In the wave of digital transformation, intelligent customer service systems have become a core tool for enterprises to ...

Bosch Power Tools elevated efficiency and customer satisfaction through an AI-driven system, managing more than 1.5 million service tickets across 40 countries annually by enhancing routing accuracy, ...