While employees receive extensive training on how to remain calm and speak to people in crisis, there’s no doubt that some ...

Dispatchers say they were told in August that no scheduling changes would take place in 2025, however the abrupt change has ...

Livingston County 911 Dispatchers are prioritizing mental health support for their employees due ... When Administrative Specialist Brittany Ernst placed a candy jar on her desk, she became a go-to ...

Monday, March 10 5 p.m. A South 11th Street resident reported someone vandalized a vehicle. There was no damage to the car.

You might never have seen Mary Gislason at work. But if you’ve ever made an emergency call in Lyon County, you might have ...

Franklin County 911 dispatcher Payton Timmons received the Emergency Health Services Federation Clinical Save Commendation for his role in saving a woman in cardiac arrest. Timmons provided ...

Emergency managers are seeking to lessen language barriers for the thousands of county residents who don’t speak English well or cannot speak it at all.

A call mis-routed from Juneau roused multiple emergency responders on Monday and Verizon customers have had trouble when ...

An FDNY dispatcher calmly guided a rescue crew to a remote wooded area on Staten Island where a teen had gotten stuck ...

CRITTENDEN COUNTY, Ark. — A 911 dispatcher was credited with de-escalating a situation involving an armed man on March 1. Jennifer Hawkins received the Distinguished Service Award from Sheriff ...