Despite the many challenges the auto insurance industry has endured, from the auto theft crisis to rising repair costs, ...

In a world where customer experience is a cornerstone of success for Canadian insurers, enhancing the customer journey means ...

Experiencing a claim can be extremely stressful, causing feelings of uncertainty and frustration as customers deal with the ...

As the insurance industry is rapidly evolving, the need for brokerages to be agile and adaptable is greater than ever. Agility is not just a trend but a crucial survival skill in an era defined by ...

Cyber insurance policies do cover AI-perpetrated cybercrime, such as AI-generated deepfake videos, experts tell Canadian ...

An October 2024 accident along Toronto’s lakeshore involving an electric vehicle (EV) has raised concerns among insurance and ...

AI deepfakes can fool clients into believing they've seen things that never happened and can harm clients and create hassle ...

A looming trade war with the U.S., combined with the most NatCat claims losses in Canada’s history last year, may have a ...

B.C.’s broker regulator has widened its dragnet of brokers caught selling, and then cancelling, auto insurance policies for ...

Specialist insurance provider CFC has appointed Emma Suschkov as cyber development manager in Canada. She will be based in ...

Sometimes ‘micro-mentorship’ can also be beneficial to Canadian property and casualty insurance industry employees.

Kristin Coulombe of Navacord has observed positive advancements for women in the P&C industry, but the pace of change remains ...