Cloud-based telephony adoption is accelerating as enterprises move toward unified platforms that streamline voice, video and collaboration. Zoom Communications ZM is emerging as a key beneficiary ...

As promised last fall at its Zoomtopia user conference, video collaboration provider Zoom today brought its Zoom Voice cloud phone system to market, along with other previously announced features and ...

Videoconferencing solution company Zoom announced a slew of new products and services this week at its Zoomtopia 2018 conference in San Jose, California. In addition to strategic partnerships with ...

Zendesk and Zoom each announced updates to their AI-powered contact center solutions last week, including automated agents. Zendesk introduced omnichannel AI assistants through a partnership with Poly ...

PORTLAND, Ore. & LONDON--(BUSINESS WIRE)--Smarsh®, enabling organizations to manage the risk and uncover the value within their electronic communications, today announced comprehensive capture and ...

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High-end voice recorders are some of my favorite gadgets because they help me dictate story ideas while I'm traveling and because they catch key details of any song I might happen to hear in the ...

For months the voice enticed viewers to tune in to Zoom. While there was no question of not heeding the husky entreaty, there was immense speculation about whose ...