Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...

But in other scenarios, there are exceptions and enforced ... "oftentimes the airline will waive booking fees as a matter of customer service." To learn how to shield yourself from incurring ...

China's banks are accelerating efforts to deploy DeepSeek artificial intelligence (AI) models in multiple business scenarios, with major state-owned and joint-stock banks integrating them into ...