Comcast’s customer service has been ranked near the bottom for so long, that one has to wonder whether providing bad customer service must in some way be good for Comcast’s bottom line.

Comcast employees taking online classes to learn to handle calls from Comcast customers on Oct. 24, 2017. In 2014, a customer's call to Comcast customer service went viral.

Comcast Announces Partnership With Connect Direct, A Subsidiary of Communication Service for the Deaf, to Help Close the Digital Divide Since 2011, Comcast’s Internet Essentials Program Has ...

For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize ...

Comcast Corp. has a problem — the company is losing customers in its most significant business, providing internet access to nearly 30 million American households.The Philadelphia-based telecom and ...

Here's something unexpected: Comcast's customer service may actually be improving. The company has a reputation for abominable service, perennially ranking near the bottom of customer satisfaction ...

The bottom line: Comcast says it’s budgeting $300 million to improve customer service after scrapping its deal for Time Warner Cable.

In 2014, a customer's call to Comcast customer service went viral. The Comcast CEO ultimately apologized and vowed to change the way his company interacted with customers.

Comcast and Connect Direct today launched a customer service program for the deaf community in American Sign Language, called ASL Now.

Whatever happened to the old saying, "the customer is always right?" One Comcast representative chose to keep a customer hostage on the phone for about 18 minutes his household was wrong in ...

TheStreet. Comcast (CMCSA) , which operates internet, phone, and cable services under the name Xfinity, continues to see a ...