Her gas meter is outside in a box locked by a key she doesn’t even possess. The 69-year-old retired horticulturalist says: ‘For some bizarre reason my electricity meter has been installed up ...

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British Gas has warned that around 12,000 RTS meters still need to be replaced Credit: ... Others may have the RTS switch box included within the electricity meter as a single box on the wall.

British Gas has been banned from forcing prepayment meters and is now under pressure to explain how it will compensate 'vulnerable' customers who faced debt collectors. Energy regulator Ofgem has ...

One in 10 of the 36 million homes with a smart meter can't send readings to their supplier, according to the latest official figures - and British Gas is worst hit ...

British Gas has been hit with allegations its debt collectors broke into the homes of vulnerable customers to fit prepayment meters, after an undercover investigation by The Times.

British Gas has sounded the alarm for thousands of households who could face significant bill increases due to a major upcoming switch off. The energy giant has sent out warnings to 12,000 ...

British Gas signs up to new code of practice for prepayment meter use Ofgem demanded energy suppliers suspend the use of prepayment meters following British Gas’ conduct in January, as first ...

British Gas has sacked the debt collection agency it used to force fit prepayment meters following a backlash. Arvato Financial Solutions, who worked on British Gas’ behalf, entered homes and ...